1. FORMATION OF AGREEMENT
1. After booking a therapy appointment by either telephone, email or text, the Patient, in accepting the appointment, accepts the following conditions for the appointment: The Patient agrees to Be., contacting him/her via email or SMS/WhatsApp/Zoom. If the Patient prefers that the Be., uses a specific method of communication (e.g., only text, or only email or only telephone call), she/he must state this in writing via email or text.
1.2 Booking: Therapy appointments can only be made through discussion between Be., and Patient, via email, videocall or telephone correspondence. When you are inquiring for appointment by emailing/texting/call, the Patient will receive a booking confirmation via email. The Patient may book ahead all his/her sessions (times/dates) online providing that these times/dates are not booked by other Patients, or s/he may book one session at a time.
1.3. All new patients will be required to email Be., their full name, birthdate, full current address, next of kin details and GP details. This information is needed as part of the intake process and future invoicing. All new insured patients will be additionally required to provide their insurance membership number and authorisation code for invoicing purposes. These details will be verified with the Patient’s insurer 48 hours before the session time. If the Patient’s details cannot be verified, the Patient will be contacted to provide up-to-date information.
1.4. Be., requires the Patient to be truthful and work in the best interests of the agreement between Be., and the Patient.
1.5. The Patient agrees to provide Be., with all pre-session written work such as questionnaires (if applicable) as appropriate within the requested timeframe 24 hours prior to the booked session.
1.6. Lateness: The Patient is paying for the agreed time with Be., and at the agreed location (physical or online/remote). It is the Patient’s responsibility to attend the session on time. Be., will use best efforts to call and/or text the Patient within 10 minutes of the scheduled start time for any therapy session (in-person and or online/remote) if the Patient is late for the session. In addition, up to three call attempts will be made within 30 minutes of the scheduled start time if the Patient is late for the session. After 30 minutes the Be., has no obligation to contact the Patient. The Patient will be also kept updated if Be., is likely to be delayed more than five minutes.
1.7. No refund will be given for any late arrival at the session under any circumstances. This includes emergency or unforeseen circumstances out of the Patient’s immediate control, as the seven-day and 14-day cancellation policy will still apply.
1.8. If the Patient arrives late, an extension of the agreed time or rescheduling the session will not be offered.
1.9. Be., is not required under any circumstances to go beyond the arranged session finishing time. The session will be terminated at the end of the arranged time even if the Patient has not reached his/her desired outcome.
1.10. Be., will use reasonable care and skill in providing the service that the Patient chooses. Patients are different and so is every therapy session. There are no guarantees of successful outcomes.
1.11. It is not the responsibility of the Psychologist to achieve the desired outcome for the Patient. The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the patient by Be. It would be unethical to provide a guarantee for a Patient’s treatment of therapy.
1.12. If the Patient is not satisfied with the therapy’s outcome, there is no refund. Be., does not accept any liability in relation to the therapy and modalities used in session.
2. PRICING, PAYMENT, AND METHODS OF PAYMENT
2.1. The fee is to be agreed before sessions take place.
2.2. Payment can be in the form of cash before the start of the session or, preferably, via a bank transfer 24 hours before the session. Bank details will be given at the booking of the appointment.
2.3. Credit and debit cards are also accepted. The Patient, however, is obliged to pay any related transfer fees per transaction. Be., bears no responsibility for any transaction fees set by any third parties.
24. Failure to comply with payment requirements will result in the session being cancelled and the session will be made available to other Patients.
2.5. It is at the Be., discretion whether to accept late payment.
2.6. Patients must be current with payments before booking a new session.
2.7. Invoices for insured and/or uninsured therapy sessions may be processed and emailed directly to the Patient, or may be submitted directly to the Patient’s insurance, by a third party (e.g., secretary/invoicing company). By commencing therapy, the Patient gives consent and agrees for the invoices and any of his/her personal information that is used for invoicing (e.g., name, home address, email, DOB, insurance membership number, authorisation code) for insured and/or uninsured therapy sessions to be processed and emailed directly to the Patient, or be submitted directly to the Patient’s insurance, by a third party (e.g., secretary/invoicing company). The Patient is entitled to expect that the information above will not be used for any other purpose rather than invoicing, will be kept confidential and stored safely.
2.8. If the Patient would like Be., to write any letters on their behalf, the time in preparing such letters will be charged. If the Patient require an extended report, the Patient must discuss this with Be.. Please note that Be., needs a minimum of one week’s notice, if the Patient requires any written documentation.
2.9. Letters to the Patient’s medical insurance for the purpose of requesting further sessions, or a referral to another medical professional will not incur any additional cost. A draft will be sent to the Patient to check for any errors or omissions, before agreeing the final version.
2.10. The Patient is required to inform Be., in advance if they are seeking a professional letter of any kind or are seeking therapy as part of a legal claim.
3. CANCELLATION POLICY
3.1. Cancellations can be done via email by the Patient, with a minimum of seven days before a session for a refund in full, and 14 days if a session takes place every other week (i.e., 14 days).
3.2. Seven days is exactly seven days of 24-hours prior to the arranged time – e.g., an appointment arranged for 2pm Monday must be cancelled by 2pm the Monday before. Similarly, 14 days is exactly 14 days of 24-hours prior to the arranged time for sessions taking place every other week.
3.3. Any cancellations within the seven-day (or 14-day) notification period will not be charged.
3.4. If a Patient would like to cancel a session before the seven-day (or 14-day) cancellation period, the patient is expected to contact Be., by email or text message.
3.5. If a Patient fails to give seven days’ notice of cancellation (or 14 days if a session takes place every other week), she/he will have to pay for the booked session or not receive a refund for the booked session. This applies under any circumstances including emergencies, illness, or any situations that are out of the Patient’s control.
3.6. Rescheduling before the seven-day (or the 14-day) deadline will allow the session fees to be carried over to the new appointment but under the same terms and conditions for cancelling. When the Patient cancels more than one session (two or more) within a period of 4 weeks, the cancelled session/s will be charged fully even if sufficient notice has been provided, so that the slot is kept available for the Patient.
3.7. Short Notice or unplanned emergency sessions can be booked directly with Be., in writing but under the same terms and conditions for bookings, payments, or cancellation period.
4. REFUNDS
4. ‘Booked Sessions’ by the Patient must be paid for in full before the session. No refund will be issued for any cancellations or missed appointments with notice less than seven days (and with less than 14 days if the session takes place every other week) in writing (email or text). This policy applies under all circumstances including emergencies, illness, or any situations out of the Patient’s control.
4.1 The Patient is not bound by the cancellation fee if she/he contacts Be., in writing (by email or text) to cancel or rearrange prior the session within exactly seven days (and within 14 days if the session takes place every other week). For example, if a session is booked for Wednesday at 5pm, the seven-day notice must be given the preceding Wednesday at 5pm at the latest.
4.2 The Patient is expected to pay in full any cancelled or missed appointment with less than seven days’ notice (and with less than 14 days for sessions that take place every other week).
4.3 If written cancellation is received within the seven-day notice (or the 14-day notice), the Patient has no claim to this session time and Be., reserves the right to offer this slot to other Patients.
4.4 If the Patient wants to arrange or rebook an appointment within the seven-day (or 14-day) cancellation period, s/he is expected to request this change in writing. Be., will try to offer an alternative appointment but cannot guarantee to accommodate the Patient’s request.
4.5 Be., will not terminate the session before its agreed time. However, if the Patient desires to finish a session earlier than the agreed time, a refund for the remaining time of the session will not be given.
4.6 Be., can only offer an estimate of the duration of therapy based on his clinical experience. This, however, is only an estimate and therapy can be extended or terminated based on the Patient’s needs and treatment’s progress.
4.7 Sometimes a Patient requires more time or less time than expected and this can only become known after therapy has started. If the Patient is in any doubt at any point or has any questions relating to the agreed duration of therapy, the Patient must raise the appropriate questions with Be., during an agreed therapy session.
4.8 Be., reserves the right to terminate a session without a refund if it is considered that the Patient is a personal risk to him or anyone else. The appropriate services will also be alerted in all cases of violence or personal threats.
4.9 Personal threats, verbal or physical abuse and vandalism will not be tolerated, and the session will be immediately terminated. Subsequently, no refund or any monies will be given for the remaining time of the booked session.
5.10 Even though the agreed session time might be 50 minutes or 75 minutes, Be., reserves the right to terminate the session if the Therapy is not considered in the best interest of the Patient. Be., reserves the right not to disclose the reason for the session’s termination. In these circumstances, no refund will be given.
5.11 When booking is made from outside the UK, the appointment time and further communication regarding the appointment will schedule in UK time, Be's., current location. If the Patient has booked in the wrong time zone, Be., cannot be responsible for the error. This will be counted as a missed session and payable by the Patient and not the Insurer if the Patient is insured.